Sales Coach

Use Luke as a sales coach to provide scalable one-on-one sales training and guidance

Overview

The Sales Coach use case leverages Luke to provide personalized sales training and coaching. This digital coach can role-play sales scenarios, provide feedback on sales techniques, and help sales teams improve their performance through interactive practice sessions.

Use Case Benefits

• Practice Anytime: Sales teams can practice scenarios without scheduling constraints
• Consistent Training: Ensure all team members receive the same high-quality coaching
• Risk-Free Practice: Role-play difficult situations in a safe environment
• Scalable Coaching: Train entire sales teams simultaneously

Implementation

JavaScript

const NavTalkMessageType = Object.freeze({
    CONNECTED_SUCCESS: "conversation.connected.success",
    REALTIME_SESSION_CREATED: "realtime.session.created",
    REALTIME_SESSION_UPDATED: "realtime.session.updated",
    // ... other event types
});

const websocketUrl = 'wss://transfer.navtalk.ai/wss/v2/realtime-chat';
const license = 'your-license-key';
const characterName = 'navtalk.Luke';

const websocketUrlWithParams = `${websocketUrl}?license=${encodeURIComponent(license)}&name=${encodeURIComponent(characterName)}`;
const socket = new WebSocket(websocketUrlWithParams);

// Configure Luke as a sales coach
socket.onmessage = (event) => {
  if (typeof event.data === 'string') {
    const data = JSON.parse(event.data);
    const nav_data = data.data;
    
    if (data.type === NavTalkMessageType.REALTIME_SESSION_CREATED) {
      // Send conversation history if needed
      // Session configuration (instructions, voice, model) is sent via realtime.input_config
    }
    
    if (data.type === NavTalkMessageType.REALTIME_SESSION_UPDATED) {
      // Session ready, start sending audio input
    }
  }
};

import asyncio
import websockets
import json
from urllib.parse import quote

NAV_TALK_MESSAGE_TYPE = {
    'CONNECTED_SUCCESS': 'conversation.connected.success',
    'REALTIME_SESSION_CREATED': 'realtime.session.created',
    'REALTIME_SESSION_UPDATED': 'realtime.session.updated',
    # ... other event types
}

async def connect_sales_coach():
    websocket_url = 'wss://transfer.navtalk.ai/wss/v2/realtime-chat'
    license = 'your-license-key'
    character_name = 'navtalk.Luke'
    
    websocket_url_with_params = f'{websocket_url}?license={quote(license)}&name={quote(character_name)}'
    
    async with websockets.connect(websocket_url_with_params) as websocket:
        async for message in websocket:
            if isinstance(message, str):
                data = json.loads(message)
                nav_data = data.get('data')
                
                if data.get('type') == NAV_TALK_MESSAGE_TYPE['REALTIME_SESSION_CREATED']:
                    # Send conversation history if needed
                    # Session configuration (instructions, voice, model) is sent via realtime.input_config
                    pass
                
                if data.get('type') == NAV_TALK_MESSAGE_TYPE['REALTIME_SESSION_UPDATED']:
                    # Session ready, start sending audio input
                    pass

asyncio.run(connect_sales_coach())

Create scenario-specific coaching sessions by customizing the instructions to simulate different customer types or sales situations.